previea logo

Previea by Vivasoft

Signup
Login

Terms & Policies

Previea’s Terms & Policies brings together the Privacy Policy, Refund Policy, and Terms & Conditions that govern how we handle your data, process refunds, and manage platform use. Together, these policies outline what you can expect from Previea and what’s expected of you as a user.

Privacy Policy

Last Updated: 20 February 2026

Previea (“we”, “our”, “us”) is committed to protecting your personal information and ensuring transparency in how we collect, use, and store your data.

1. Information We Collect

  • Personal Information: Name, email, phone number, job title, profile details.
  • Resume/CV Information: Education, work experience, skills, certifications.
  • Interview Data: Audio/video responses, text answers, AI evaluation results.
  • Usage Data: Device information, IP address, browser type, interaction logs.
  • Payment Data: Billing details (processed securely by third-party partners).

2. How We Use Your Information?

  • Process and evaluate AI interviews.
  • Generate interview feedback and scores.
  • Create or update candidate profiles.
  • Improve platform performance and AI accuracy.
  • Support employers in recruitment activities.
  • Process payments and subscriptions.
  • Send updates, notifications, and support messages.

3. Data Sharing

We do not sell your data

  • Verified employers using Previea.
  • Payment processing partners.
  • Service providers (hosting, analytics).

All partners comply with strict data protection rules.

4. Data Security

We use encryption, secure servers, and access controls to protect your data. Only authorized personnel can access sensitive information.

5. Data Retention

Your data is stored as long as your account remains active or as required by law. You may request deletion of your data at any time.

6. Your Rights

  • Request data deletion.
  • Request data correction.
  • Download/export your data.
  • Restrict data processing.

7. Contact

For privacy-related concerns, email us at:previea.vivasoftltd@gmail.com

Refund Policy

Last Updated: 10 July 2026

Previea offers a pay-per-interview AI assessment service. This policy explains when refunds may or may not be issued.

1. Non-Refundable Purchases

  • Payments for completed interviews are non-refundable.
  • If an interview has started and any response has been submitted, refunds cannot be issued.

2. Refundable Situations

  • Duplicate charges due to system or payment gateway errors.
  • Payment was deducted but the interview did not start due to a Previea technical issue.
  • The interview session crashed due to a verified Previea system failure.
  • The user entered the interview session but left before any question was generated or attempted.

3. Refund Method

  • Approved refunds will be provided as interview balance (credits) added to the user’s account.
  • No monetary refunds will be issued.
  • The refunded interview balance will be available within 24 hours of approval.

4. Conditions for Requesting a Refund

  • Submit the request within 7 days of payment.
  • Provide transaction details and supporting proof if required.

5. No Refund Cases

  • Unstable internet connection on the candidate’s side.
  • Device, microphone, or camera issues.
  • Candidate voluntarily leaving the interview after questions are generated.
  • Changing your mind after payment.
  • Selecting the wrong package or interview type.
  • Violations of interview rules (e.g., anti-cheating triggers).

6. Processing Time

Once approved, the refund will be processed as interview credits and added to the user’s account within 24 hours.

Contact

For refund-related support, contact us at:previea.vivasoftltd@gmail.com

Terms & Conditions

Last Updated: 20 February 2026

1. Eligibility

You must provide accurate and complete information when creating an account on Previea.

2. Use of the Platform

  • You may not misuse the platform for fraudulent activities.
  • You must not attempt to bypass AI monitoring or cheat during interviews.
  • Employers must use candidate data strictly for recruitment purposes.

3. AI Interview Rules

  • Previea uses automated scoring and evaluation systems.
  • AI feedback does not necessarily represent employer opinions.
  • Candidates must ensure stable internet and a functioning device.

4. Payments & Charges

  • Payment must be completed before starting a paid interview.
  • Once started or completed, payments are final (except verified technical failures caused by Previea).
  • Payments are non-transferable between users or accounts.
  • Users are responsible for selecting the correct package before confirming payment.
  • Previea reserves the right to update pricing at any time.

5. Data Usage

By using Previea, you allow us to:
  • Process resume and interview data.
  • Provide results and analytics.
  • Share profiles with employers (as permitted).

6. Account Suspension

Previea may suspend or terminate accounts if:
  • Fraud, cheating, or misuse is detected.
  • False information is provided.
  • Platform abuse occurs.

7. Limitation of Liability

  • Device or hardware issues.
  • Internet or network disruptions.
  • Employer hiring decisions.
  • AI evaluation outcomes.

8. Changes to Terms

We may update these Terms at any time. Continued use of Previea means you accept the updated Terms.

7. Contact

For questions or support:previea.vivasoftltd@gmail.com